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Shopping Cart Help
If you are having troubles updating products or editing your cart, feel free to Contact Us for assistance.

To purchase a product:
  • First you must utilize the "Add to Cart" or "Buy now" buttons to place an item in the shopping basket.
  • After a product is added to the shopping basket, you can click the "View or Edit Cart" links to update quantities or remove products from the basket
  • Once you have the products and quantities finalized, you can click the "Checkout" link
  • Next, complete the required Billing, Shipping and Payment information.
  • Finally, select the Order Complete option to complete the transaction.
Once the order has been processed a confirmation email will be sent and the product(s) shipped to the designated address.

PegStilts.com WebStore occasionally has trouble calculating shipping costs due to the wide variety of size, weight, and price of the products available.

IF the WebStore calculates a shipping cost that doesn't seem right to you, please feel free to get in touch to request a quote so we can ensure you are charged correctly.

Otherwise, if it is noticed during order processing that the shipping cost was incorrect then you'll be refunded the difference whenever possible.

SOME Customers report issues using PayPal Payments during checkout:

If you have troubles with PayPal, please ensure and/or try the following:

a)  Be sure your billing address on your PegStilts.com order and what is in PayPal match or PayPal will decline your transaction.
b)  Be sure you have a good fast connection and that you wait for the screens to load completely, otherwise your connection/transaction with be interrupted.
c)  Be sure you are on a computer, not a phone.

d)  Send the dollar amount that the store is telling you is due via the PayPal send money option directly to:  pegstilts@pegstilts.com, instead of checking out via the WebStore.
e)  Request PegStilts.com to send you a PayPal money request for the items you are wanting to purchase.
f)  Say forget it to PayPal and pay directly with Visa or MasterCard via the WebStore instead.
Pegstilts.com - Pegstilts Puppets and Arts BBB Business Review
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