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Read PegStilts.com customers most common shipping questions:

Shipping FAQs

Can I pick-up my order? Where is PegStilts.com located?

Yes, PegStilts.com offers FREE Pick-up on orders.

You can schedule an appointment to pick up your order if you are located in or near Portland, Oregon.

I'm located off NE 82nd Ave and NE Prescott/NE Sandy in Portland, OR.
I'll give you my exact address when we schedule your pick-up appointment.


During the checkout process you will be asked what date/time is ideal for your appointment.

You do not have to give an exact time/date, just a general idea.
I will check my schedule and confirm with you a date/time that works for both of us.

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What method of shipping does PegStilts.com use?

For shipping to anywhere in the US States we use FedEx Ground/Home


For shipping to Canada and New Zealand we generally use the United States Postal Service (approx 10 days, sometimes customs takes longer).

-->International customers please be aware that you may have to pay customs fees.


NOTE: Generally international shipping rates are really expensive, but I am happy to give you a shipping quote if you'd like me to check for your area, please send me your full shipping address and the stilt size/height/quantity you are interested in so I can give you an accurate quote.


If you have a FedEx or UPS account number that allows you to get discounts on shipping I am happy to set up the shipping that way.
If you choose that you'd like me to use your FedEx or UPS account number, then you'll need to provide me with the number.

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How long will it take for my order to arrive? Will my order ship right away?

I try to keep all of the height/size options available in stock all of the time.
Most orders for one set of stilts ships from PegStilts.com 1-3 days after payment is received.

Multiple set orders may take a little longer, but they will likely ship within 1-2 weeks of order placement, if there will be a delay I will contact you to let you know.
Is that great service or what?!

If you need your order by a specific date, please be sure to communicate it to me, and I will do the best I can to ensure its arrival.

FedEx Ground/Home packages generally arrive in 3-5 business days, occasionally 7 days if there is extreme weather conditions or you are on the farthest East Coast in a harder to reach area.

You will receive an e-mail directly from FedEx when your order ships providing you with the tracking information.

No shipping occurs on federal holidays or weekends.
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I want to buy multiple pairs, can I get a discount on the shipping costs?

The WebStore is set up to support the purchase of multiple sets of stilts.

It will automatically calculate the cost of shipping including the discounts.

It is significantly less expensive (per set) when shipping multiple sets to the same address.


NOTE: Want to purchase more than 3 sets of stilts?
The store is set up to give you an AUTOMATIC 20% off on your order of 3-11 sets, and 50% off on orders of 12 or more.
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Does PegStilts.com ship internationally?

Yes, I can certainly ship internationally, but sometimes the cost is prohibitive.

If you would like to place an order for International shipping, please us the contact page so that I can provide you with a price quote.

For shipping to Canada and New Zealand we generally use the United States Postal Service (approx 10 days, sometimes customs takes longer).

NOTE: International customers, please be aware that you may have to pay customs fees.


If you or your business have a FedEx or UPS account number that allows you to get discounts on International Shipping I am happy to set up the shipping that way.
If you choose that you'd like me to use your FedEx or UPS account number, then you'll need to provide me with the number.



Unfortunately, USPS does not provide very good tracking information and the package will take some time to arrive because it has to go through customs but I have shipped many packages to Canada and New Zealand and so far ("knock on wood") I have never had a problem.

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Why is shipping so expensive?

Unfortunately the shipping cost is what it is because of the amount of space the box takes up in the FedEx truck.
For example the 3' stilts ship in a 5 foot tall box so they charge based on the dimensions of the box, not that the box only weighs 12 pounds.
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